Terms of Service

Last updated: 2026-06-08

1. Acceptance of these terms

These Terms of Service (the "Terms") govern your use of the booking platform (the "Platform") operated by Active Web Solutions ("AWS", "we"). By accessing or using the Platform — as a person booking an appointment, as a merchant business taking bookings, or as a staff member of such a business — you agree to these Terms. If you do not agree, do not use the Platform.

2. The service

The Platform is a hosted booking application. AWS provides the software, hosting, payments plumbing, and outbound email transport. The actual service you are booking (haircut, treatment, consultation, class, etc.) is provided by an independent business (a "Merchant") — not by AWS. AWS is not a party to the appointment between you and the Merchant.

3. User accounts

3.1 Public bookers

You do not need an account to book an appointment. You must provide accurate information when prompted, and you must be at least 16 years old (or have a parent or guardian completing the booking on your behalf).

3.2 Merchant accounts

Merchants and their nominated managers / staff use a password-protected account to manage their booking profile. You are responsible for:

  • Keeping your password confidential.
  • All activity under your account.
  • Notifying us immediately if you suspect unauthorised access (contact us at Brett@activewebsolutions.com.au).
  • Ensuring the business information, services, prices, and hours you publish through the Platform are accurate and lawful.

4. Bookings

  • An appointment is confirmed when the Platform displays a confirmation page and (if you provided an email) you receive a confirmation email.
  • Merchants set their own cancellation policy (cancellation window in hours, and any cancellation fee). The applicable policy is displayed to you at the time of booking and again on your confirmation email.
  • You can cancel an appointment via the cancel link in your confirmation email or by contacting the Merchant directly.
  • Reminders for upcoming appointments are embedded as VALARM blocks in the calendar (.ics) attachment of your confirmation email and fire locally inside your calendar app. AWS does not push notifications server-side.

5. Payments and refunds

  • Where a Merchant has enabled card payments, your card is charged via Stripe Connect using the direct-charge model. The funds move from your card to the Merchant's own Stripe Express account.
  • AWS does not take a platform fee on payments and does not hold or route your money.
  • Your payment relationship for the underlying service is with the Merchant.
  • Refunds for cancellations are calculated according to the Merchant's published cancellation policy and are processed back to your original card via Stripe. Refunds typically appear within 5–10 business days, subject to your card issuer.
  • If you have a billing dispute, please raise it with the Merchant first. Stripe and your card issuer offer additional dispute mechanisms.

6. Acceptable use

You must not, when using the Platform:

  • Submit false, misleading, abusive, or impersonating information.
  • Attempt to scrape, probe, reverse engineer, or interfere with the Platform's normal operation.
  • Use the Platform to violate any law, infringe any third party's rights, or transmit malware.
  • Make automated bookings, hold-and-resell appointment slots, or otherwise abuse the booking system.

7. Intellectual property

AWS owns or licenses all software, design, copy, and trademarks of the Platform. Merchants retain ownership of their own business name, logo, photos, descriptions, and other content they upload, and grant AWS a non-exclusive licence to host and display that content via the Platform for the purpose of operating the booking service.

8. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other legislation that cannot lawfully be excluded.

9. Disclaimer of warranties

Subject to clause 8, the Platform is provided "as is" and on an "as available" basis. AWS does not warrant that the Platform will be uninterrupted, error-free, or that defects will be corrected. AWS does not warrant the quality, safety, or fitness for purpose of the services Merchants provide — that is between you and the Merchant.

10. Limitation of liability

Subject to clause 8, AWS's total aggregate liability to you in connection with the Platform is limited, at AWS's option, to: (a) resupplying the Platform; or (b) the total fees you have paid to AWS (which, for public bookers, is normally zero — Merchants pay the platform fees, if any). AWS is not liable for indirect, consequential, special, incidental, punitive, or exemplary damages, or for loss of profit, revenue, goodwill, business opportunity, or data.

11. Indemnity

You agree to indemnify AWS against any third-party claim, loss, or expense (including reasonable legal costs) arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.

12. Suspension and termination

AWS may suspend or terminate your access to the Platform at any time, with or without notice, if you breach these Terms, if a Merchant requests removal of their profile, or if AWS reasonably believes such action is necessary to protect the Platform, other users, or third parties. You may stop using the Platform at any time. Merchants may close their account by contacting us at Brett@activewebsolutions.com.au.

13. Privacy

Our handling of personal information is described in the Privacy Policy, which is incorporated into these Terms by reference.

14. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You and AWS submit to the non-exclusive jurisdiction of the courts of New South Wales for any dispute arising under these Terms.

15. Dispute resolution

If a dispute arises under these Terms, you and AWS will first try to resolve it informally by writing to Brett@activewebsolutions.com.au with a clear description of the issue, and allowing AWS at least 14 days to respond. Disputes that cannot be resolved this way may be referred to mediation in NSW, with court proceedings reserved as a last resort.

16. Changes to these Terms

AWS may revise these Terms from time to time. Material changes will be reflected in the "Last updated" date at the top of this page. Continued use of the Platform after the effective date of a change constitutes acceptance of the revised Terms.

17. Severability and entire agreement

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary, or severed if modification is not possible, and the remaining provisions will continue in force. These Terms (together with the Privacy Policy) constitute the entire agreement between you and AWS regarding the Platform and supersede any prior representations.

18. Contact

Questions about these Terms: Brett@activewebsolutions.com.au.